Privacy Policy

1. Introduction

Sapna Garments ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and otherwise handle your information when you visit our website www.sapnagarments.in, use our services, or interact with us through other channels.

Sapna Garments has been manufacturing premium uniforms since 1982. We serve schools, corporate offices, hospitals, industrial facilities, and security organizations across India and internationally.

2. Information We Collect

We collect information from you in the following ways:

A. Information You Provide Directly

Contact Information: Name, email address, phone number, company name, address, position/designation
Order Information: Billing address, shipping address, payment details (processed securely through payment gateways), order history, customization preferences
Communication Data: Inquiries, feedback, complaints, messages through contact forms, WhatsApp, email, or phone
Account Information: If you create an account, username, password, account preferences
Documentation: GST number, business registration details (for B2B clients), school/institutional affiliations

B. Information Collected Automatically

Technical Data: IP address, browser type, device type, operating system, pages visited, time spent on site
Cookies & Tracking: We use cookies and similar technologies to enhance your browsing experience (see Section 7)
Analytics: Google Analytics and similar tools to understand site usage patterns

C. Information from Third Parties

Payment processors (for transaction verification)
Logistics partners (for delivery tracking)
CRM platforms where your inquiry may be logged

3. How We Use Your Information

We use the information we collect for the following purposes:

Order Processing: Processing, fulfilling, and tracking your orders
Communication: Responding to inquiries, sending order confirmations, shipment updates, and customer support
Customization: Understanding your uniform requirements (size, fabric, color, design specifications)
Marketing: Sending promotional emails, offers, new product announcements (only with your consent)
Franchise Development: Evaluating franchise inquiries and managing franchisee relationships
Website Improvement: Analyzing usage patterns to enhance functionality and user experience
Legal Compliance: Meeting tax, regulatory, and legal obligations
Fraud Prevention: Detecting and preventing fraudulent transactions or misuse of services
Research & Analytics: Understanding market trends, customer preferences, and business insights

4. How We Share Your Information

We do not sell your personal information. However, we may share it in the following circumstances:

Service Providers: Payment processors, logistics companies, email providers, hosting services (bound by confidentiality agreements)
Business Partners: Distributors, retailers, or franchise partners (only with consent or for order fulfillment)
Legal Requirements: When required by law, court orders, or government requests
Business Transfers: In case of merger, acquisition, or sale of assets (you will be notified)
Consent: When you explicitly authorize us to share your information

We ensure all third parties handling your data maintain strict confidentiality and use it only for specified purposes.

5. Data Security

We implement comprehensive security measures to protect your personal information:

SSL/TLS encryption for data in transit
Secure payment gateways (PCI-DSS compliant)
Access controls and authentication protocols
Regular security audits and updates
Restricted employee access to sensitive data

While we strive for the highest security standards, no method of transmission over the internet is 100% secure. We encourage you to use strong passwords and report any suspected breaches immediately.

6. Data Retention

We retain your information for as long as necessary to:

Fulfill your orders and provide services
Comply with legal and regulatory obligations
Maintain business records (typically 6-7 years for GST/tax compliance)
Resolve disputes or enforce agreements

You may request deletion of your data subject to legal retention requirements.

7. Cookies & Tracking Technologies

Our website uses cookies and similar technologies for:

Essential Cookies: Session management, security, site functionality
Analytics Cookies: Understanding visitor behavior through Google Analytics
Marketing Cookies: Personalizing ads and tracking campaign effectiveness

You can control cookie preferences through your browser settings. Disabling cookies may affect site functionality.

8. Your Rights

Depending on your location, you may have the following rights:

Access: Request a copy of your personal data
Correction: Update or correct inaccurate information
Deletion: Request removal of your data (subject to legal obligations)
Opt-Out: Unsubscribe from marketing communications
Data Portability: Receive your data in a portable format
Withdraw Consent: Withdraw consent for marketing or specific uses

To exercise these rights, contact us at privacy@sapnagarments.in or through the details in Section 11.

9. Third-Party Links

Our website may contain links to third-party websites (payment gateways, social media, etc.). We are not responsible for their privacy practices. Please review their privacy policies before sharing information.

10. Children's Privacy

Our website is not intended for children under 13. We do not knowingly collect information from children. If we discover such information, we will delete it promptly. Parents/guardians may contact us to report such instances.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, contact us:

Response Time: We will respond to privacy requests within 15 business days.

Sapna Garments | Gandhi Nagar, Delhi, India | privacy@sapnagarments.in | www.sapnagarments.in

12. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by updating the "Last Updated" date above or sending you an email notification.

Your continued use of our website after changes constitutes your acceptance of the updated Privacy Policy.

13. Compliance

This Privacy Policy is designed to comply with:

Information Technology Act, 2000 (ITA)
Information Technology Rules, 2000
General Data Protection Regulation (GDPR) for international customers
Best practices for e-commerce in India

Privacy, handled with the same care as every uniform order.